1.
Do you have a catalog?
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At this
time, we do not offer a printed catalog.
Our website is featured all our products, it is a virtual
listing and catalogue of our extensive selection of merchandise.
However,
during special festive seasons, we do provide printed catalogue
only for
limited location for our festive hampers and gifts
selection.
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2.
What is the Processing time and Shipping time? |
Processing time for an item is the time from when you
submit your order to when the item leaves the warehouse.
Shipping time is from when the item leaves the
warehouse to when it arrives at your door.
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All
orders placed online will receive an "In
Process" acknowledgement.
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All
confirmed orders will receive an "Order
Confirmed" acknowledgement indicating that the
order is processed once we have received the payments
or
proof of payment from the customer..
We
will make every effort to process your order within 24
hours. You could expect actual delivery within 2 to
10 working days from the date of conformation of orders
and payment received depending on the quantity,
availability and type of the products purchased.
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3.
What if I placed a duplicate order? |
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4.
What if I forgot my password?
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Login
name and password are only provided for our registered
corporate customer. If you have
forgotten your password please e-mail us at
customer_service@emmagalleria.com.
with the e-mail address associated with your account and we
will be happy to send you your information.
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5.
Is my personal information secure? |
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Yes, at Emma Galleria all your personal information is
secured. We will never give out any of your information and
use it only for order related matters.
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6.
Do you have any tips for hanging artwork? |
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In
order to keep your artwork in its original condition for a
long time, avoid long periods of exposure to direct sunlight.
Try to hang the artwork where the sun will not fall directly
on the piece. Reduce exposing the piece to extreme heat or
humidity.
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7. Do you ship internationally? |
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8.
Can I cancel or change my order after it has been placed? |
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9.
Where is my order? |
You can check the status of your order at anytime if you
choose to use express courier service. Once your order is shipped
the tracking number will be sent to you via e-mail.
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10.
Do you offer corporate or wholesale discounts? |
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Emma Galleria
Co. Reg. No: JM0468739-k
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