For personal or
single order, please kindly fill in the Order
Form
online. We will process your order immediately.
For large
corporate orders of multiple recipient, please download our Corporate
Order Form
and kindly send us the complete form by e-mail to sales@emmagalleria.com
or by fax to 607-867 5441.
Ordering
Information
All orders placed online will receive an "In
Process" acknowledgement.
All confirmed orders will receive an "Order
Confirmed" acknowledgement indicating that the order is
processed once we have received the payments
or proof of payment from the customer..
We will make every effort to
process your order within 24 hours. You could expect
actual delivery within 1 to 3 working days from the date of
conformation of orders and payment received depending on the
quantity, availability and type of the products purchased.
All sales are subject to our acceptance.
How
Do I Pay for My Order?
You
could pay
either by Cheques or Telegraphic
Transfer/Bank in transfer. Cheques
should be crossed and made payable to "Emma Galleria".
For
bank in transfer, kindly contact our customer service for the
bank information.
As
a proof of payment, please kindly send us your transfer
acknowledgement receipt or bank in slip to us by e-mail to
sales@emmagalleria.com
or by fax to 607-867 5441 to speed up the processing time.
For payment by
cheques, orders would only be confirmed once the payments have
been cleared.
Please do not send
Cash
by mail; cash payment should be made in person or collected by an
authorized "Emma Galleria" employee who carries a "Emma
Galleria Official Receipt".
Delivery Information
We provide free delivery for any purchase above RM250 within
20km from Johor Bahru city and only charge a nominal fee of RM20 if the selling price is
lesser than that.
For gifts sending to out of our free delivery
area, would subject to the courier cost or
a minimum surcharge of RM30 would be levied.
Delivery Area
Emma Galleria offers free delivery
services within our Free Delivery Zone. Delivery charges
outside of the stated Free Delivery Zone vary according to
distance and the mode of delivery. Depending on the nature of
your desired deliver; delivery policies and minimum order
amount differs. Please kindly contact our Customer Service at
customer
service
for areas that are not
listed below.
JOHOR
Area
Minimum Order for FREE Delivery**
Delivery Charge
Johor Bahru Town
RM 250
Free Delivery
Johor Jaya
RM 250
Free Delivery
Tebrau
RM 250
Free Delivery
Ulu Tiram
RM 250
Free Delivery
Skudai
RM 250
Free Delivery
Tampoi
RM 250
Free Delivery
Plentong
RM 250
Free Delivery
Pelangi
RM 250
Free Delivery
Pasir Gudang
RM 250
Free Delivery
* Minimum order
are required for free delivery to selected area, if the order
is less than stated, some delivery charges will be imposed.
Change of Particulars
Any change of particulars (e.g. recipient's address,
messages … etc.) must be made within 24 hours before
delivery. Please kindly contact our Customer Service Officer
for any changes.
Please kindly
ensure the recipient's address is correct. In cases of
re-send, we will charge a touch up and re-delivery fee of
not more than 30% of the original selling price.
Substitution
Emma Galleria reserves the right to substitute any item with
another of equivalent or higher value depending on stock
availability.
In the event an item of the hamper is out
of stock, we will replace it with an appropriate item of
equal or higher value .
Cancellation of Order
Cancellation of order must be made 72 hours in advance
before the delivery time. A cancellation fee of not more
than 50% of the selling price is chargeable for late
cancellation.
In
the event the order is delivered, the full purchase amount
will apply.
Please kindly contact our Customer Service Officer for any
changes.
Customers Databases/Privacy
Emma Galleria respect your privacy and will never sell
your name, e-mails, contact number or address to any other business.
Customer and recipients information is never sold to or shared with any other
parties.
Art Decor & Furniture Ordering
As most of our art and furniture products
are custom made products and are exclusively produced in
limited quantity. Please kindly allow us to check on the
availability of the products before making any payment.
After we received your order, we will send you an e-mail
confirming your order and the shipment options.
Types of E-mail conformations.
After you place an order with Emma Galleria,
we email you with pertinent information about your order's
status. For instance, soon after you place an order, we send
an email confirming we have received it. We send a second
confirmation email when your order has shipped. We send more
than one shipment confirmation email if we fulfill the order
in multiple shipments. We might also send other emails about
your order's status, if necessary. Please save these emails
for your records.
Shipping Cost
We work hard every day to bring you the lowest possible
shipping cost. Please kindly e-mail us your full delivery
address accurately when ordering so that we could provide
you with the shipment cost and options. We could deliver
your product according to your needs and according to the
availability of the stock.
The shipping cost for most items is based on the item's
size, weight, shipping method and delivery address. We
calculate the estimated shipping cost with our
lowest-price shipping method and assume all items in your
order are going to one address. If you select a different
shipping method or multiple addresses, your actual shipping
cost may be higher. You will receive your actual shipping
cost once you've conformed us your delivery option.
Feedback and Inquiry
We welcome your valuable feedback on
our product and service quality. Please e-mail our Customer
Service at
customer_service@emmagalleria.com
or call our office at (07) 867 3315/(010) 8808 573 or Fax : (07) 867 5441.
